Shipping policy

Order Process & Shipping Policy

At Signature K, every order is handled with care and attention to detail to ensure you receive quality products you’ll love.

Order Processing

All orders require 3–5 business days to process before shipping.
During this time, we carefully prepare, print, and package your items to ensure accuracy and quality.

Please note:

  • Processing time does not include weekends or holidays.

  • You’ll receive an email confirmation with tracking information once your order has shipped.

  • Orders placed during sales or high-volume periods may experience slight processing delays.

Shipping Options

Once your order has been processed, shipping times are as follows:

  • Standard Shipping: 5–7 business days

  • Express Shipping: 2–3 business days

Shipping times begin after your order has been processed and shipped.
Delivery times may vary depending on your location, weather, and carrier conditions.

Tracking Your Order

When your order ships, you’ll receive a tracking link via email to monitor its progress.
If you do not receive your tracking number within 5 business days of placing your order, please contact us at info@bysignaturek.com.

Lost or Delayed Packages

Once an order leaves our facility, it is in the hands of the shipping carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier directly to open a claim.
We’ll gladly assist you with documentation or details needed to support your claim.

Damages Policy

We take great care to ensure your order arrives safely and in perfect condition.
If your item arrives damaged, you must report it within 3 days of delivery to be eligible for review.

To file a damage report, please email info@bysignaturek.com and include:

  • Your order number

  • Clear photos of the damaged product and original packaging (including the shipping label)

Our team will review the photos to determine whether the damage occurred during transit or after delivery.

  • If the damage occurred in transit, you’ll need to submit a claim directly with the shipping carrier (e.g., USPS, UPS, or FedEx).

  • If the damage is determined to be a product issue, we’ll provide next steps for a replacement or resolution.

Claims submitted without photo evidence or outside the 3-day window cannot be processed.